Privacy Policy

1. Who we are

Telizy ("Telizy", "we", "us") is a second phone line application operated by SOFTENZO LTD, a company registered in the United Kingdom (company no. 16819406), registered office 20 Wenlock Road, London, England, N1 7GU. We are the data controller for personal data processed through the Telizy app and this website. We are registered with the UK Information Commissioner's Office (ICO).

Contact: [email protected] · Data protection contact: [email protected].

2. Scope

This policy explains what personal data we collect, why, the legal bases we rely on, who we share it with, how long we keep it, and your rights under the UK GDPR and Data Protection Act 2018 (and the EU GDPR where applicable).

3. What we collect

You provide:

• Account data: name, email, password (stored hashed), and authentication identifiers if you sign in with Google, Apple or Facebook.
• Identity / verification data where required to provision a phone number (for example an address, and in some countries identity documents required by telecom regulators).
• Payment data: handled by our payment processors (such as app-store in-app purchase and third-party payment providers). We do not store full card numbers.
• Your contacts, only if you grant permission, to enable calling and messaging.

Generated through your use:

• The virtual phone number(s) assigned to you.
• Communications metadata: numbers involved, timestamps, call duration, message delivery status and similar routing data.
• Communications content: SMS/MMS content and, where you use it, in-app chat content. We do not record voice calls unless a feature you explicitly enable (for example voicemail) requires it.
• Device and technical data: device type, OS, push tokens, app version, IP address and diagnostic logs.
• Usage and billing data: credit balance, transactions and feature usage.

4. Why we process it and our legal bases

Where we rely on consent (for example contacts access, certain messages, or marketing), you may withdraw it at any time.

5. Messaging consent and opt-out

By using Telizy you consent to send and receive messages through the service. System messages we send (for example verification codes or service notices) include opt-out instructions. You can reply STOP to opt out and HELP for help; we honor these requests and keep records of opt-out status. You are responsible for having an appropriate basis to contact the people you message.

6. Acceptable use and no anonymity

Telizy is a privacy tool for keeping your primary number private — not an anonymity or "burner" service. You must not use Telizy to conceal your identity to deceive recipients, to harass, to send spam or prohibited content, or for any unlawful purpose. See our Terms and Conditions for the full Acceptable Use rules.

7. Emergency services

Telizy cannot be used to contact emergency services (for example 911, 112 or 999). You must use your mobile carrier's native dialer or another means to reach emergency services.

8. Who we share data with (processors / sub-processors)

We share data only as needed to run the service:

• Telecommunications provider — telephony (calls, SMS), number provisioning, push and related infrastructure, acting as our processor under a Data Protection Addendum; telecom carriers and operators receive the routing information needed to deliver your communications.
• Cloud platform provider — authentication, database and push messaging.
• Push notification services — notifications.
• App-store billing & payment processors — subscriptions and payments.
• Professional advisors, and authorities where legally required.

We do not sell your personal data. Mobile information (including phone numbers and SMS opt-in/consent data) will never be shared or sold to third parties, affiliates, or lead-generation companies for marketing or promotional purposes. A current list of sub-processors is available on request at [email protected].

9. International transfers

Some processors are outside the UK/EEA. Where data is transferred internationally we rely on appropriate safeguards (UK/EU Standard Contractual Clauses, adequacy decisions, or the processor's Binding Corporate Rules), including under our processors' Data Protection Addenda.

10. Retention

We keep personal data for as long as your account is active and as needed for the purposes above, then delete or anonymize it, subject to legal and regulatory retention requirements (for example billing records and telecom or tax obligations). You can request deletion (see Your rights).

11. Your rights

Under UK/EU GDPR you may: access, rectify, erase, restrict or object to processing; request data portability; and withdraw consent. To exercise these, contact [email protected]. You may also complain to the UK ICO (ico.org.uk) or your local supervisory authority.

12. Security

We use encryption in transit, hashed passwords, access controls and fraud monitoring. No system is perfectly secure; please use a strong password and keep your device secure.

13. Children

Telizy is intended for users aged 18 and over. It is not directed to children, and we do not knowingly collect data from anyone under 18.

14. Changes

We may update this policy and will post the new version on this page with an updated date; material changes will be notified in-app or by email.

15. Contact

SOFTENZO LTD, 20 Wenlock Road, London, England, N1 7GU · [email protected]